留学世界——全国唯一留学专业电视媒体

建议企业在业务经营中贯彻“教练文化”

2009-07-17 14:31:00

工作中的教练与启导 — 是否在执行？

目前，很少有企业在业务经营中贯彻“教练文化”。

据ACCA（特许公认会计师公会）进行的一项全球性调查显示，在财会行业，教练与启导(coaching and mentoring)并未得以有效实施。这说明全行业对于建立良好的教练机制缺乏深刻认识，最终将导致培训投入回报率低下。

该项名为《工作中的教练与启导 — 是否在执行?》（The Coaching and Mentoring Revolution – is it working?）的报告，对来自170个国家和地区的700名ACCA会员进行了调查，其主要结果显示，虽然多数企业承认教练与启导的作用，但却仅将其作为一种理想计划，而不是真正付诸实施。目前，很少有企业在业务经营中贯彻“教练文化”。报告指出：

1. 有85%的受访者认为导师对企业很有帮助，但有超过60%的企业没有借助具备专业资格认证的内部或外部导师来提高财务人员的从业能力。

2. 有85%的受访者认为贯彻教练文化很有效，但对多数企业而言，缺少高级管理层的接受与认可，仍是切实建立教练机制所面临的重大挑战。

3. 虽然很多雇主都将教练视作管理培训计划中的一项领导力训练，但并未将其作为一种必要条件。

ACCA报告证实，教练机制通常仅局限于高级管理层，然而，在各级管理层广泛建立教练与启导机制，将更有利于财会行业发展。报告还指出，更好地认识教练与启导的成本效益问题，将有助于赢得管理层的接受与认可。

ACCA专业发展总监东尼•奥苏迪（Tony Osude）说到：“即使在经济低迷时期，众多企业仍会勉力实现人才投资回报的最大化。虽然教练与启导在不断发展，一些大型跨国企业也采取了良好的教练措施，但在全行业，仍然缺乏对建立良好教练机制的普遍认识。”

此次ACCA报告的作者之一杰米•莱昂（Jamie Lyon）指出：“我们很清楚，对于大多数企业而言，在全行业建立教练与启导机制只是一个理想计划，而并未真正付诸实施。教练与启导效力惊人，但不幸的是，由于并未得到广泛实施，因此，多数情况下其效用都无法显现。”

安永会计师事务所的Nicki Hickson谈到，“安永英国和爱尔兰地区业务执行合伙人Richard King曾公开谈论自己的培训计划，并指出‘情商’（ Emotional Intelligence）在所有领导者和专业人士群体中的必要性。这说明公司知道我们在教练与启导方面确实是认真的。”

东尼•奥苏迪总结到，“最近经济不景气，各企业都在削减经费，大家都想尽量获得最大回报，而教练与启导恰能让他们得偿所愿。我们认为，各机构可以采取很多举措来完善教练机制，例如在中高管理层广泛推行专业教练，培训更多高级财务人员，使之具备教练资格等。获得优秀导师的指导通常是实现职业成功发展的关键因素。”

ACCA study exposes weaknesses in coaching and mentoring

Few organisations are currently seeking to embed a coaching culture across their businesses

Global research from ACCA (the Association of Chartered Certified Accountants) suggests coaching and mentoring is being poorly practised across the finance profession, revealing a lack of understanding of good practice and ultimately leading to poor returns on training investment.

Key findings of the report, called “The Coaching and Mentoring Revolution – is it working?” surveyed 700 ACCA members across 170 countries, reveal that although most organisations believe in coaching and mentoring, it is an aspiration – not a reality. Few organisations are currently seeking to embed a coaching culture across their businesses:

1.85% of respondents believed it would be beneficial to use coaches but over 60% of organisations do not use accredited internal or external coaches to develop the competencies of finance professionals.

2.85% of respondents deemed it beneficial to implement a coaching culture but lack of buy in from senior management remains a challenge for the establishment of coaching practices in many organisations.

3.Although many employers include coaching as a style of leadership in their management training programmes, it is not seen as a compulsory requirement.
The report confirms that coaching practices tend to be restricted to senior management only, and suggests that the profession would benefit from wider adoption at all levels of management. It also advises that better understanding of cost benefit of coaching and mentoring practices would aid buy-in.

Tony Osude, Head of Professional Development at ACCA says: “Even in these lean times, organisations are struggling to maximise their return on investment in their people. Though coaching and mentoring practices continue to evolve and good practices exist at some of the larger global organisations, there is a lack of understanding of good practice more generally across the profession.”

Jamie Lyon, co-author of the report at ACCA, says: “We see very clearly that the establishment of coaching and mentoring practices across the profession is an aspiration rather than a reality for most organisations. Coaching and mentoring is incredibly powerful but unfortunately in many cases these benefits are not materialising because the practices are not being utilised as widely as they could be.”

Nicki Hickson of Ernst & Young says, “When Richard King, Ernst & Young Managing Partner UK and Ireland, talks openly about his own coaching programme and the need for “Emotional Intelligence” in all leaders and professionals, that’s when the firm knows we are serious about coaching and mentoring.”

Tony Osude concludes, “These are harsh economic times and budgets will be trimmed. Everyone wants the biggest bang for their buck and coaching gives you that. We think there are a number of actions organisations can take to improve the coaching process – wider adoption and training of more finance professionals as accredited coaches would be beneficial, at middle and senior management level. Having a good mentor is often key to successful career development.”